Shipping policy

SHIPPING POLICY

1. Delivery Areas
BEAUTYZLISS HAIR COLLECTION delivers within mainland France via Mondial Relay.

2. Delivery Times
Orders are shipped within 2 business days after payment confirmation.
Once shipped, the package is delivered within 3 to 5 business days via Mondial Relay.

3. Shipping Costs
Shipping costs are automatically calculated during checkout, based on the weight of the package and the relay point selected by the Customer.

4. Order Tracking
Once the order is shipped, a tracking number is sent by email.
The Customer can track the shipment directly on the Mondial Relay website.

5. Delivery Issues
Delays: BEAUTYZLISS HAIR COLLECTION cannot be held responsible for delays caused by the carrier.

Lost or Damaged Packages: If a package is lost or delivered damaged, the Customer must contact contact@beautyzliss.com. An investigation will be opened with Mondial Relay.

Unclaimed Packages: If the package is not collected within the time frame set by Mondial Relay and is returned to the sender, reshipping costs will be the responsibility of the Customer.

Claims Upon Receipt: Any issue (opened package, missing item, damaged product, etc.) must be reported within 48 hours of receipt to contact@beautyzliss.com.

6. Return Address
In case of a returned package (unclaimed, refused, or damaged), products must be sent back to:

142 rue de la Benauge, 33100 Bordeaux, France

7. Order Modification or Cancellation
Once the order is confirmed, it is no longer possible to change the delivery address.
For any cancellation requests before shipment, the Customer must promptly contact customer service at contact@beautyzliss.com.

Last updated: 26/03/2025